Responsible Gaming
at aa66

aa66 takes its duty of care to players seriously. As an internationally licensed online casino and sports betting platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — we recognise that some individuals may experience difficulties managing their gambling behaviour. Our responsible gaming framework is designed to provide every player with the tools, information, and support they need to make informed choices and to seek help when they need it.

Gambling at aa66 should always be a leisure activity undertaken freely and within the means of the individual. We do not want players to gamble with money they cannot afford to lose, to chase losses, or to continue playing when the activity has stopped being enjoyable. aa66's responsible gaming policies are not simply a regulatory checkbox — they represent a genuine commitment to the long-term wellbeing of our player community.

Our responsible gaming programme covers four core pillars: prevention (robust age verification and player screening), tools (practical limits and controls accessible to every registered player), detection (ongoing monitoring of player behaviour patterns to identify early warning signs), and support (a dedicated team and signposting to professional external help organisations). Each of these pillars is described in detail in the sections below.

aa66 operates a strict 18+ age policy. Gambling is an activity exclusively for adults aged 18 and above. We do not permit minors to register accounts, access the game library, or conduct any financial transactions on the aa66 platform. This rule is absolute and admits no exceptions.

Age Verification at Registration

Every player who registers an account on aa66.io is required to confirm that they are 18 years of age or older at the point of registration. In addition, aa66 conducts formal Know Your Customer (KYC) identity verification for all accounts. During this process, players must provide a government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — which enables us to confirm the player's date of birth independently. Accounts that fail KYC age verification are suspended immediately and any funds held are handled in accordance with our Terms and Conditions.

Protecting Minors

aa66 strongly recommends that all adults who share a device with children or teenagers take active steps to prevent access to gambling websites. This includes using parental control software, keeping login credentials private and out of sight, and logging out of all gambling accounts whenever a device is left unattended. If you believe a minor has accessed your aa66 account, contact our support team at [email protected] immediately so that we can investigate and take appropriate action.

aa66 provides a comprehensive suite of player-controlled tools designed to help you manage your gambling activity. These tools are available to all registered players and can be activated by contacting our support team at [email protected]. Changes to limits that make restrictions more conservative (for example, reducing a deposit limit) take effect immediately. Changes that relax an existing restriction are subject to a mandatory 24-hour cooling-off period before taking effect, to prevent impulsive decisions made during moments of heightened play.

Self-exclusion is a formal process through which a player requests that aa66 close their account and prevent them from registering a new account for a defined period. It is the most serious player protection tool available and is intended for players who feel that their gambling has become harmful or difficult to control. aa66 treats all self-exclusion requests with the highest level of care and confidentiality.

How to Request Self-Exclusion

To request self-exclusion from aa66, contact our support team directly at [email protected] from your registered email address. State clearly that you are requesting self-exclusion and specify the duration you wish to be excluded. aa66 offers the following self-exclusion periods:

• 6 months — a medium-term break for players who need time to reassess their relationship with gambling.
• 1 year — a longer period recommended for players who have experienced repeated difficulties.
• 3 years — for players who require an extended exclusion with a formal review process before reinstatement.
• Permanent / Indefinite — a lifetime exclusion for players who wish to stop gambling with aa66 permanently. This option cannot be reversed.

What Happens During Self-Exclusion

Once a self-exclusion request is received and processed — which typically occurs within 24 hours — your account is suspended and you will be unable to log in, make deposits, place bets, or access promotional content. Any pending withdrawal of your remaining balance will be processed and paid out to you in accordance with our standard withdrawal procedures. aa66 will also remove you from all marketing communications for the duration of the exclusion period.

Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is a behavioural condition in which an individual experiences persistent and recurrent difficulties controlling their gambling behaviour, leading to significant negative consequences in their personal, financial, or professional life. It can affect anyone regardless of income level, background, or how long they have been gambling.

Awareness is the first step toward getting help. The following are some of the most common warning signs that gambling may have become problematic. If several of these descriptions resonate with your own experience, we encourage you to use aa66's self-exclusion or time-out tools and to consider reaching out to a professional support service.

• Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money lost in a previous session.
• Gambling with money set aside for essential expenses such as rent, food, utilities, or school fees.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down on gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Repeatedly failing to keep promises to yourself or others to reduce or stop gambling.
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling.
• Borrowing money, selling possessions, or taking on debt to fund gambling activity.
• Gambling as a way to escape from stress, anxiety, depression, loneliness, or other emotional difficulties.
• Feeling a persistent preoccupation with gambling — thinking about past bets, planning future sessions, or calculating how to get more money to gamble with.

The following self-assessment questions are provided as a private reflection tool to help you evaluate your current relationship with gambling. There are no right or wrong answers. Answer honestly, for yourself only. If you answer "yes" to three or more of these questions, we strongly encourage you to consider using aa66's responsible gaming tools and to speak with a professional support organisation.

aa66 encourages any player who is concerned about their gambling behaviour — or the gambling behaviour of someone they care about — to seek professional help. Specialist support services provide confidential advice, counselling, and practical assistance to individuals and families affected by problem gambling. The following types of organisations offer support relevant to players in Bangladesh:

• Mental Health Foundation of Bangladesh: Provides mental health counselling services that cover behavioural addictions including compulsive gambling. Contact your nearest divisional mental health facility in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, Barisal, Rangpur, or Mymensingh.
• Kaan Pete Roi (National Helpline): A Bangladeshi emotional support helpline staffed by trained counsellors who can provide initial confidential support for individuals experiencing distress related to addiction or financial pressure.
• National Institute of Mental Health (NIMH), Dhaka: A government-operated specialist facility providing clinical assessment and treatment for behavioural disorders including gambling addiction. Based in Sher-e-Bangla Nagar, Dhaka.
• Gamblers Anonymous: An international peer-support organisation whose twelve-step programme has helped millions of individuals worldwide. Meetings and resources are available in multiple formats including online sessions accessible from Bangladesh.
• BeGambleAware: An internationally recognised responsible gambling organisation providing free, confidential advice, self-help tools, and referrals to specialist treatment providers. Available online at begambleaware.org.
• GamCare: A leading provider of support, information, and counselling for anyone affected by problem gambling. Provides live chat and telephone support in multiple languages via gamcare.org.uk.

If you are a family member or friend of someone whose gambling behaviour is causing concern, these organisations also provide guidance specifically for those affected by a loved one's gambling. You do not need to be the person who gambles to reach out for support.

aa66's dedicated responsible gaming support team is available around the clock, every day of the year, to assist players who have questions or concerns about their gambling behaviour. Whether you want to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk through your concerns in confidence, our team is ready to help.

All responsible gaming enquiries are handled with complete discretion. Your request will be acknowledged promptly and acted upon within 24 hours. Communications regarding responsible gaming are kept separate from standard customer service records and are treated with the highest level of confidentiality.